ResourcesCase studiesformerly Bridge AI
Agent journey trace · 3 runs
Live site
✕
0/3
Machine layer
✓
3/3
WARI 53/100Action surface 6%
FeaturedBankingCase study 02 · 12 min

A major bank's agents could read everything and finish nothing

Three real customer journeys on a systemically important bank's public site. 0 of 3 completed. After one declared machine layer, 3 of 3, measured with identical prompts and agents.

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Agent performance53%→89%A credit score journey, 53% to 89% agent performanceOne credit score journey on a lender’s site, measured before and after a rebuild for agents, with every failure point traced.read

Customer names and identifying details are withheld. Figures are reproduced as measured.

Read the argument, then test your own property.

A scoped simulation on two live journeys returns a w0 score with the trajectory evidence behind it. Two weeks, no change to your stack.

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